Frequently Asked Questions
Everything you need to know about your Camelie shopping experience.
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.
Do you ship internationally?
Yes, Camelie ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Camelie, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fabrics, and we are working toward 100% sustainability by 2025.